Frequently Asked Questions (FAQ)

1. Do you ship internationally?

◦ Yes, we ship worldwide!

2. When will my order be delivered?

Delivery can take up to 30 days, depending on item availability:

◦ If the item is available: Delivery takes 3-4 days.

◦ If the item is not available: Production and delivery may take up to 30 days.

3. How do I track my order?

◦ Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your jewelry’s journey.

4. What is your return policy?

◦ You can return items within 30 days of purchase for a full refund, provided they are in their original condition and packaging. Customized items are non-returnable.

5. Is there any warranty for your items?

◦ Yes! We can fix any damages and polish/clean your items. Terms and conditions apply based on the type of damage. If the damage is due to a fault on our side, we take full responsibility. Polishing and cleaning can be done at any time free of charge, though shipping charges will apply.

6. How should I care for my jewelry?

◦ To maintain the beauty of your jewelry, please refer to our Jewelry Care Guide for tips on cleaning and storage.

7. Do you offer gift wrapping?

◦ Yes! We offer beautiful gift wrapping options at checkout.

8. How can I contact customer service?

◦ You can reach us at info@amendejewellery.com We’re here to help!